Ordering
How do I place an order?
Simply add items to your cart and complete checkout. You'll receive an order confirmation email once payment is processed.
Can I change or cancel my order?
Contact us at info@aruniversal.store as soon as possible after placing your order. We can amend or cancel orders that haven't yet been dispatched.
Shipping
Do you offer free shipping?
Yes, we offer free shipping on all orders, for both UK and US destinations. Orders are handled within 1–2 business days and delivered within 3–7 business days.
How can I track my order?
Visit our Track Your Order page and enter your order number and email.
Returns
What is your returns policy?
We offer a 14-day hassle-free return window from the date of delivery, for both UK and US orders. In most cases we provide a free prepaid return label or arrange a pickup, so returns cost you nothing. See our Refund Policy for full details and eligibility.
Sizing
How do I find my size?
Visit our Size Guide page for detailed sizing charts for our lingerie sets, with measurements in inches so you can find your fit regardless of your usual size label.
Still Need Help?
Feel free to contact us — our team will respond within 24 hours.
Email: info@aruniversal.store