Refund policy

At AR Universal Ltd, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. We currently serve customers in the United Kingdom and the United States.

RETURNS
You may request a return within 14 days of receiving your order.

To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Items must be in original packaging
- Proof of purchase is required

For hygiene reasons, certain items such as underwear may not be eligible for return unless faulty or defective.

RETURN PROCESS — UNITED KINGDOM
Contact us to start your return. In most cases we provide a free prepaid return label, or arrange a driver pickup — no cost to you for eligible returns.

RETURN PROCESS — UNITED STATES
Contact us to start your return. In most cases we provide a free prepaid return label, or arrange collection through a local delivery partner — no cost to you for eligible returns.

To initiate a return, please contact us at:
Email: info@aruniversal.store
Include your order number and reason for return. Our team will guide you through the next steps.

REFUNDS
Once we receive and inspect your returned item:
- Refunds will be processed within 3–5 business days
- Refunds will be issued to your original payment method

NON-REFUNDABLE SITUATIONS
We may not accept returns or issue refunds if:
- The item has been used or damaged by the customer
- The return request is made after 14 days
- The item is not in its original condition

DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.

We are committed to providing a fair and transparent policy in line with UK and US consumer protection standards.

Thank you for shopping with AR Universal Ltd.