Shipping policy

At AR Universal , we aim to deliver your orders quickly and efficiently across the United Kingdom. Free Delivery on Every Order — We offer free delivery on all UK orders, no minimum spend required. Orders are processed within 1–2 business days and delivered within 3–7 business days.

Processing Time

All orders are processed within 1–2 business days (Monday to Saturday, 9:00 AM – 6:00 PM UK time).

Orders placed after business hours will be processed the next working day.

Shipping Time

Once dispatched, delivery typically takes 3–7 business days within the UK.

Shipping Coverage

We currently ship across the United Kingdom. For international shipping inquiries, please contact our support team.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details (if available).

Delays

While we aim to meet delivery times, delays may occasionally occur due to:

Courier issues
Weather conditions
High demand periods

We appreciate your patience in such situations.

Delivery Issues

If your order is delayed, lost, or damaged in transit, please contact our customer service team immediately. We will assist you as quickly as possible.

If your order is marked as delivered but you have not received it, please notify us as soon as possible.

Orders marked as delivered by the carrier are considered fulfilled. However, if you believe there has been an error, please contact us and we will assist you with an investigation.

Lost shipment investigations may take up to 10 business days while we coordinate with the carrier.