Ordering
How do I place an order?
Simply add items to your cart and complete checkout. You'll receive an order confirmation email once payment is processed.
Can I change or cancel my order?
Contact us at info@aruniversal.store or call +44 7728 953056 as soon as possible after placing your order. We can amend or cancel orders that haven't yet been dispatched.
Shipping
Do you offer free shipping?
Yes, we offer free shipping on all orders within the UK. Orders are handled within 1–2 business days and delivered within 3–7 business days.
How can I track my order?
Visit our Track Your Order page and enter your order number and email.
Returns
What is your returns policy?
We offer a 14-day hassle-free return window from the date of delivery. See our Returns & Refunds Policy for full details and eligibility.
Sizing
How do I find my size?
Visit our Size Guide page for detailed UK sizing charts for our lingerie sets.
Still Need Help?
Feel free to contact us — our team will respond within 24 hours. Our customer service team is available for calls Mon–Sat, 9am–6pm.
Email: info@aruniversal.store
Phone: +44 7728 953056